Please contact us with any questions regarding our store or order policies.
Boats Unlimited Online makes every effort to assure that the product data and price information is accurate and is consistent page to page, however an occasional typographical error or other error may occur. Boats Unlimited will make every effort to resolve any problem noted. Technical Information provided as a service to customers and site viewers is for information only and Boats Unlimited makes no claim as to its accuracy. All prices and specifications are subject to change without notice.
All Orders for in stock merchandise are shipped within 2-4 Business Days. If you would like your order shipped faster please call 1-866-868-7151 for expedited shipping costs.
Boats Unlimited Return Policy
No Cash Refunds
No Returns after 15 days
No Returns on opened packages: If you open it you own it.
No Returns on Special Orders: All Special orders and Drop Shipments must be paid in Full at the Time of the Order and can not be cancelled or refused.
No returns on Electronics or Electrical Parts
No returns on gaskets, decals, Books and Charts
All Returns may be subject to a 20% restocking fee, except for our error or an incorrect shipment, full credit is given on mistakes that are clearly our fault, provided returns are made within 15 days.
Absolutely no returns are accepted unless the goods are in the unmarked original cartons in resalable condition.
Call 1-866-868-7151 and request a Return Material Authorization (RMA) number. Repackage item in its original package write RMA number on front of package, affix label and ship by insured Parcel Post or UPS. A copy of the original invoice must accompany any return.
Propeller Return Policy
If you are not sure what prop you need for your boat please call BU at 1-866-868-7151 for a recommendation, if you check before you order this will save you time and money. BU will accept new propellers for return only for exchange, not for refund or credit. No returns accepted after 15 Days, No returns if propeller is damaged, No returns if not in the original undamaged box. No returns on special order props or props that are not a normal stock item. Customer is responsible for return shipping both ways. If propeller has any sign of wear or damage BU reserves the right to not accept the return or may charge a restocking fee. Call BU customer service at 1-866-868-7151 for RMA #.
All refused orders will be charged a 20% restocking charge plus the shipping cost both ways. If you wish to cancel an order you must
call 1-866-868-7151 and cancel it or you may email email@example.com
Orders that have been shipped cannot be cancelled and you must call for a return authorization number. Any drop shipments or special orders that are refused are not returnable and will be charged back to you.
Return Authorization will be furnished after providing the following information.
BU invoice number.
Date of invoice.
Reason for return.
Defective or new return.
BU reserves the right to refuse unauthorized returns.
Special orders are not subject to cancellation or return. All special orders are subject to additional shipping and handling charges. All special orders must be paid in advance.
If you receive a damaged shipment, or suspect a damaged shipment, please notify the carrier and Boats Unlimited immediately. before the the carrier will process a claim, it's representative must inspect the merchandise and the shipping carton. Do not discard or destroy any shipping cartons. Boats Unlimited is not responsible for damage in shipment, the carrier is responsible for any damages.
All shortages must be reported to BU within 24 hours of receiving your order.
There are no warranties expressed or implied other than the warranties supplied by the manufactures for the products we offer for sale.
We cannot repair or make adjustments on used goods. Such products should be returned directly to the manufacture or authorized repair station for repair, adjustment or replacement except for the products listed below.
Mercury Marine products
Minn Kota Trolling Motors
MotorGuide Trolling Motors
We are authorized to provide factory warranty service for these products. All other products must be returned to the factory.
International orders require additional shipping costs, BU will apply the lowest possible rate on all shipments outside the USA. These additional charges will be added to the purchasers credit card. International orders being paid by credit card require that the card holder Fax to BU name, address, telephone number, credit card number expiration date and signature. BU will provide an invoice copy for this purpose. Shipments will not be made with out this verification. Any questions concerning international orders should be directed to firstname.lastname@example.org. Or call 1-866-868-7151.
Boats Unlimited does not give, sell or loan any customer personal information or email addresses to any organization, business or individual. The customer information generated by the use of the Boats Unlimited web site is for the sole use of Boats Unlimited. At this time Boats Unlimited does not maintain lists of email addresses for the purpose of email solicitation. All online ordering is through secure servers.